If you are in need of serious medical attention, CALL 911 or go to your nearest Emergency Department
Due to rapidly changing demands and the need to see the sickest patients first, your own wait time may be more or less than the time displayed here
Last Update 6 hrs 1:32 PM
Waiting:
17
Treating:
23
Last Update 2.5 hrs 1:31 PM
Waiting:
10
Treating:
32
Last Update 2.5 hrs 1:33 PM
Waiting:
16
Treating:
47
Last Update 2.5 hrs 1:28 PM
Waiting:
14
Treating:
11
Last Update 5 hrs 1:32 PM
Waiting:
22
Treating:
21
Last Update 4.5 hrs 1:32 PM
Waiting:
22
Treating:
44
Last Update 4 hrs 1:32 PM
Waiting:
16
Treating:
16
WRHA Hospital Powered by Oculys

What is a Wait Time?

The wait time presented here refers to the time in hours between being registered in the Emergency Department and seeing a doctor or nurse practitioner

What do the patient numbers mean?

Waiting = The number of patients who have not yet had an initial assessment by a physician or nurse practitioner.
Treating = The number of patients who have had an initial assessment by a physician or nurse practitioner.

Disclaimer

These emergency department wait times are being provided for general information only. Please be advised that the wait times can change significantly and immediately, without warning and therefore are not guaranteed. Patients will be seen in the emergency department based on their medical condition and the severity of their situation. Emergency demands can change quickly and dramatically. Due to these changing demands in emergency departments, these wait times posted on this website may not be the time you will need to wait once you arrive at the emergency department. The provision of the wait times on the website are not medical advice or a recommendation of one emergency department over another. Winnipeg Regional Health Authority expressly disclaims all liability for use or reliance on of the wait time website information and for any claims, actions, demands or suits arising from such use or reliance. WRHA does not assume and is not responsible for any liability whatsoever arising from any person’s use of this website or from any person’s decision to access any of the services referred to in the website.

Frequently Asked Questions

What recent changes (October 2017) have been made to the wait time website?

The main change relates to the measurement of wait times being reported. While the old website only reported on the time a patient spent waiting in the Emergency Department or Urgent Care Centre (ED/UCC) waiting rooms, the new website estimates the time a patient may spend waiting from the moment they are registered until they are seen by an emergency physician or a nurse practitioner. The computer system that supports our wait time information is powered by Oculys. Oculys’ web-based software takes historic and real-time data from our internal reporting systems and turns it into an understandable report, similar to the weather forecast. Just like the weather, it is important to understand that the data posted here represents the most current information about the chance or probability of waiting for a certain time. This automated system refreshes the data in real-time, ensuring the most accurate information available, and is what allows us to provide this information externally.

What does the online wait time represent?

The online wait time reflects the most current estimate of how long it will take from the time you are registered in the Emergency Department or Urgent Care Centre until you are seen by a doctor or nurse practitioner. It is not a guarantee of the length of time patients will wait.

Why are wait times always changing?

Emergency demand can change quickly and dramatically depending on patient need. An incident such as a serious trauma can unexpectedly and significantly impact the wait time for other patients. The wait time data is updated every 20 minutes, allowing us to provide the most current estimate of the wait time patients can expect to see a physician or nurse practitioner when and if they come to one of our Emergency Departments or Urgent Care Centre.

Why are other people being seen before me?

Patients attending the Emergency Department are assessed by a specially-trained triage nurse and prioritized according to their medical need based on a five-point scale, with No. 1 being the most critical and No. 5 being non-urgent. The sickest patients are always seen first to ensure they get the care they need, even though they may arrive at the Emergency Department after other patients. Patients with life- or limb-threatening injuries or illness are treated first, followed by those with less urgent illness or medical conditions. All Canadian hospitals use the same standard triage assessment tool to evaluate a patient’s medical needs.

Should I use the online wait times to determine where I should go?

The online wait times tool is meant to give the public general information. In the case of a serious emergency, always call 911. If your medical problem isn’t urgent, you may want to consider alternatives other than the Emergency Department, such as Urgent Care Centres, family doctors’ offices, QuickCare Clinics, Health Links-Info Santé or walk-in clinics. Information on alternatives can be found at http://www.myrightcare.ca/. Using any of these options for minor medical issues helps alleviate pressure on Emergency Departments and reduces wait times for everyone. Providing wait times on the WRHA website is not medical advice or a recommendation that you choose a specific Emergency Department or Urgent Care Centre.

Why is WRHA changing the wait time website?

The new website was developed in response to feedback from patients, families and staff. The old website did not identify how long patients waited to see a physician or nurse practitioner, it reported only amount of time a patient spent waiting in the Emergency Department or Urgent Care Centre (ED/UCC) waiting rooms. It did not include any of the wait time experienced once in an assessment or treatment area nor did it provide any information about how many patients were receiving care. In working with Oculys, we were able to develop a new wait time board that better reflects the patient’s overall wait time in the department.

What changes have been made to the wait time website?

The new wait time clocks provide an estimate of the time a patient may spend waiting to see an emergency physician or a nurse practitioner from the moment they are registered in the Emergency Department or Urgent Care Centre and also shares information about the total number of patients receiving or requiring care. The computer system that supports our new wait time information is powered by Oculys. Oculys’ web-based software takes historic and real-time data from our internal reporting systems and turns it into an understandable report, similar to the weather forecast. Just like the weather, it is important to understand that the data posted here represents the most current information about the chance or probability of waiting for a certain time. This automated system refreshes the data in real-time, ensuring the most accurate information available, and is what allows us to provide this information externally.